A new Diabolocom AI public API is now available and ready-to-use to analyze audio streams !

The "Reason For Contact" AI Insight identifies and extracts the main reason for contact, from an input set of possible reasons. It also provides a comprehensive reasoning of the customer's needs.

By understanding the main needs expressed by the client, businesses can better tailor their services and responses to improve customer satisfaction and operational efficiency.

After being deployed for text streams, this model is now available to handle audio streams (Public API). It allows to have an AI-generated classification of contact center calls !

Check the Public API documentation for this new AI model

Explore this new AI model comprehensive documentation and Test it